What would you say?

Provide feedback, encourage to visit again, and keep track of them via e-mail, perhaps it would probably be best to do some tasks In teams so they can exchange opinions and reasure what they think, the squirrel and the magpie give me the idea that they may be a little lost or need reasurance, they need feedback from teacher of course, but the other way they can get reasurance is also by working with peers, working in teams and comparing answers with others, also I feel is important an activity that we did most of last semester which was reading and making comments on peers answers.

Provide support and encourage student to provide personal contribution. It may be necessary to ask directly what category of learner type he is? Or what is his prefered style?

The moderator should always be polite, respectful , provide advice
and sending concrete questions can solve some doubts.